Privacy Policy

1. Scope

This Policy applies to the MYWAY Morocco mobile application and related services,
including account registration, shopping, checkout, order tracking, customer support,
and in-app features.

2. Information We Collect

2.1 Information You Provide

• Account details such as name, email address, phone number, username, and password.
• Profile information and any content you upload (for example profile images).
• Checkout and order details, including billing/shipping address and order notes.
• Messages or support requests you send to us.

2.2 Information Collected Automatically

• Device and app information (device model, OS, app version, language, region, and identifiers).
• Technical data such as IP address, logs, and diagnostics.
• Notification token/device token for push notifications.
• App interaction data (for example product views, cart actions, and checkout events).

2.3 Sensitive/Permission-Based Data

• Location data when you allow location access for delivery/location-based features.
• Camera/media access when you scan QR/barcodes or upload/select images/videos.
• Microphone/speech access if voice features are used.
• Biometric preference (Face ID/Touch ID/biometric login) stored locally for secure sign-in convenience.
• Advertising/tracking identifiers (such as IDFA on iOS) if tracking permission is granted.

3. How We Use Information

• Provide and operate the app and your account.
• Process orders, payments, shipping, and refunds.
• Send service messages (order updates, account notices, and notifications).
• Improve app performance, reliability, personalization, and user experience.
• Prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations.

4. App Permissions and Purpose

5. Legal Bases (Where Applicable)

We process personal data based on one or more of the following:

• Your consent (for example notifications, location, tracking).
• Performance of a contract (providing orders, account, and customer services).
• Legitimate interests (security, fraud prevention, service improvement).
• Compliance with legal obligations.

6. Sharing of Information

We do not sell your personal information. We may share data with:

• Service providers that support app operation (hosting, analytics, notifications, authentication, and infrastructure).
• Payment processors to complete transactions (card/payment details are processed by those providers).
• Logistics/shipping and order tracking providers.
• Legal authorities when required by law.

Enabled providers may vary by app version, region, and configuration.

7. Third-Party Services

The app may integrate third-party platforms, such as:

• WooCommerce/WordPress backend services.
• Google services (Firebase, Maps, AdMob).
• Apple/Google/Facebook sign-in services (when enabled).
• Payment gateways (for example Razorpay, Midtrans, Stripe, PayPal, and others as enabled).
• Notification services (for example Firebase/OneSignal, depending on configuration).

These services have their own privacy policies and data practices.

8. Data Retention

• We retain personal data only as long as needed for the purposes described above.
• Order and transaction records may be kept for legal/accounting obligations.
• Some data is stored locally on your device (for example preferences, session, cart, wishlist, and settings) until you clear app data, log out, or uninstall.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data.
No method of transmission or storage is 100% secure, but we continuously work to protect your information.

10. Your Rights and Choices

• Access, update, or correct your account information.
• Disable optional permissions in device settings (camera, location, microphone, notifications, tracking).
• Request deletion of your account and associated personal data.
• Opt out of marketing communications where available.

11. Account Deletion

You can delete your account in the app through:
Profile > Settings > Delete Account.
You may also contact us to request deletion assistance.

12. Children’s Privacy

The app is not directed to children under the age required by applicable law.
We do not knowingly collect personal information from children without appropriate consent.

13. International Transfers

Your information may be processed in countries other than your own, where service providers operate.
We apply appropriate safeguards where required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised
“Last Updated” date.